Sheila Calello moderates this session during the IMPACT 2020: The TMA Annual Experience. In the world that is our new normal, actual, anticipated, or deferred loan defaults are swirling around everywhere. Are best practices that were employed just months ago applicable to today? With a whirlwind of borrowers requesting payment deferrals, interest-only periods on amortizing loans, waivers of defaults, and forbearances, what’s a lender to do? This panel is a must if you want to sharpen your expertise on negotiating tactics, the necessary due diligence that lenders should conduct when considering a debt modification or a forbearance agreement, recommended terms and provisions to include in each type of agreement, and what are reasonable asks versus a wish list from Hail Mary borrowers desperate to stabilize!